Support

This can be due to multiple reasons:

1. Your account details were lost during the migration to our new website

We tried our best to keep your account up and running, but because we launched a brand new website through a new hosting provider, your account details might have gotten lost in the migration. You can simply register with us again by going to Sign in and opting for 'Don't have an account yet?'. 

2. You entered the wrong password

If you forgot your password, you can reset it by opting for 'Reset password' in the login screen.

3. You don't have an account yet

Please create an account first under Sign in > Don't have an account yet?.

If you are not able to login and it is not due to one of the above-mentioned reasons, please contact us so we can look into this for you.

You can find video's on our Instructions page

You can find pull-up instruction on our Instructions page

You can find dilution table on our Instructions page

You can find dilution table on our Instructions page

The difference between 3Dose Green and 3Dose Orange is the dosage levels. The 3Dose Green has 0.0125 ml, 0.025 ml, and 0.05 ml dosage levels whereas the 3Dose Orange has 0.01 ml, 0.02 ml, 0.04 ml. For more information, see the comparison table.

To help you get familiar with our product the Instructions for Use are packed in the box. And we have created detailed instructions and some helpful training videos. Please visit our Instructions page for more information.

No. Our 3Dose syringes do not come with needles. However, you can order Zelostat Luer lock needles with your 3Dose syringes by opting for one of our bundles or ordering them separately through our shop.

Our 3Dose syringes are compatible with any type of Luer lock needle. And all needles in our shop.

Our 3Dose syringes are packed sterile and are intended for single use only.

We, Vlow Medical and our courier partner, strive to deliver the correct items to you in mint condition at all times. In some cases it might occur that there is something wrong with your delivery. In case of the following situations: 

• Your item(s) are damaged or broken
• The packaging of your item(s) is damaged or broken
• There are products missing from your order
• You have received the wrong product(s)

Please take a photo of your damaged, broken, missing, or wrong item(s) and contact us.

It is not possible to amend or cancel your order after ordering. Please use our Return Policy to return your order once it gets delivered to you.

You can find the LOT number on the product label. It is the number which follows the LOT-icon.

Naturally, we strive for a 100% quality standard on our products. Sometimes, it might occur that your product(s) seem to have a defect, but in reality you are encountering intended design elements or quick-fixes. Some examples are: 

1. The plunger seems stuck: Switch the handle to operate the plunger.

2. The plunger can't be pressed: Check if there is a blockage in the needle and remove it. 

3. There is no fluid coming out of the syringe: Check if there is a blockage in the needle and remove it.

In other cases, it might occur that your product is actually showing a design flaw. This might be the case if the following happens: 

• There is fluid leaking from the syringe
• The needle is dripping after or during use
• There is fluid getting behind the gasket
• The syringe is not working as intended
• The is no distinct clicking sound or feeling when using the syringe

Check first if you are using the syringe according the instruction for use. You can find these on the Instructions page.

In these cases, please take a picture of the faulty item(s) and their defect(s) and contact us.

Our delivery timesvary per country. For a full overview of all shipping costs per country, please visit our Shipping page.

Once we hand over your order to our courier partner, you will receive a tracking link which allows you to track your package.

For a full overview of all countries we ship to, please visit our Shipping page.

Our shipping costs vary per country. For a full overview of all shipping costs per country, please visit our Shipping page.

You should receive your invoice 1-3 business days after placing your order.

If the VAT percentage on your invoice is incorrect, please contact us.

Our accepted payment methods are:

• iDeal
• Debit/Credit card
• Apple Pay
• Bancontact
• Klarna Pay Now

To use your discount code, enter it upon payment when placing your order. In case your discount code is not working, please check its validity. If your discount code should still be valid but is not working, please contact us.

Please visit our shop to see if we have active promos.

Please sign in to view and change your account settings under My Account.

This can be due to multiple reasons:

1. You entered the wrong password

If you forgot your password, you can reset it by opting for 'Reset password' in the login screen.

2. You don't have an account yet

Please create an account first under My Account > Register.

3. You haven't reset your password yet since our site migration

Because we launched a brand new website, your password might have gotten lost in our transfer of systems. Simply reset your password using the 'Reset Password' option to be able to log back in to your existing account.

If you are not able to login and it is not due to one of the above-mentioned reasons, please contact us so we can look into this for you.

You can view your past orders and invoices under My Account once you are logged in.

You can reset your password by clicking on 'Reset password' in the login screen.